Shipping and delivery
We are proud to offer shipping services to the United Stsates customers. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We currenttly provide free shipping to the United States customers.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time takes on average from 10 - 25 business days*
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says \\\\\\\"no information available at the moment\\\\\\\".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase, especially if your purchased a bundle, will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of firstauto.shop
*You can submit refund requests within 5 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***s
I used these on my motorcycle to hold my helmet, laptop, lunch bag, etc and on my bicycle to hold things. It’s really nice to be able to spread these out instead of adding more bungees. Highly recommend.
B***v
good replacement strap for my luggage on my harley
E***j
Great for a half helmet but can’t fit my full face with my bike
G***y
I use the nets and straps in the trunk and back deck of my Porsche Cayman. I’ve used the nets and straps to carry a weed trimmer, propane tanks, books, groceries, and other items (all at separate times) without any concern.
X***r
This is what I needed. Holds the helmet securely and stylishly.
T***s
Very sturdy item! Put it on my flat black helmet and had to adjust it by opening the visor as the material will not grip to flat colors but that helmet is not going anywhere no matter how fast I go. With shiny/glossy helmets it will probably hold with no need to open the visor. Overall, 5 stars
E***a
I like these better than the mesh nets with 6 hooks. The plastic hooks do not scratch my motorcycle. Very flexible in the ways they can be used. I like them!
M***o
Perfect for my new e-bike
S***k
These work great for full face, I wish they worked also for 3/4″ helmets but they don’t. At least not on my luggage rack. Still great for the price when you need to strap a spare helmet on the bike.